Networking is an essential way for any business to make new contacts and create sales opportunities. Anyone can learn to become an effective networker with a bit of guidance.

Your first step could be to attend a practical workshop where you will hear the secrets of networking and how to get better results.

At this session you will learn:
- How to use networking to grow your business by kick starting relationships with valuable contacts.
- How to get the most out of events when your time is so valuable.
- How to present yourself and your business positively so everyone remembers you and wants to find out more.
- And of course how to be yourself and enjoy yourself whilst you (net)work.

The workshop will be presented by Lianne Coates of Business Capability Ltd.

Lianne is, and always has been, a keen networker, with an excellent track record in building relationships to further the businesses she has worked in. From the start of her career spanning over 18 years in varied business roles Lianne began learning the importance and value of relationships. As Managing Director of Business Capability she now helps other people learn from her skills and flair for developing and nurturing relationships.

This workshop is extremely popular so please book early.

Tea & coffee provided. Event Ends 14:00.

This course is aimed at all staff involved with export sales, payment, documentation, despatch and import/export activities. It examines international trade concepts and procedures in simple terms.

Event ends 17:00

When customers complain when their expectations are not met, the way in which they do so can often lead to conflict. Their behaviours become assertive, aggressive and demanding. In those situations we need to be able to respond effectively and in a controlled manner. Similarly managing difficult staff in the workplace, can be just as challenging and the workshop covers how to implement a framework to effectively deal with difficult staff.

Who is it for?
Front line staff, team leaders, managers who have a direct interface with customers either- by telephone, e-mail or face to face.

What is it about?
How to deal rationally and effectively with difficult customers and staff.

What will I get out of it?
By the end of this course, you will be able to…

Ø Understand own perspective as a difficult customer
Ø Listen effectively, empathise, interact and respond.
Ø Proactively problem solve and fix the problem
Ø Utilise the tools and techniques provided to deal effectively with difficult customers.
Ø Implement a framework for your own approach to dealing with difficult employees.

This event ends at 12.30 pm, tea and coffee will be provided.

This workshop is aimed at small and growing businesses, during the session it will cover: offline and online promotion, uses of email marketing, outsourcing a campaign, technical considerations, legal and etiquette, business considerations, customer relationship management.

The taster seminar is hosted by Scott Sellars, E-commerce consultant Bradford Chamber. Event Ends 14:00

Tea & Coffee Provided.

A detailed look at export documents that takes a practical approach to why and when documents are needed with instruction on how to complete them correctly.

Event end 17:00

High levels of motivation are required both individually and as teams to ensure success. When new members join a team they seek support and feedback and as they get to know each other there is a growing level of trust. Delegation is an effective method of individual development and increasing capability within a team. Successful managers and team leaders have the key skills in these areas and this workshop is designed to provide attendees with the knowledge and insights to be successful.

Who is it for?
Team leaders, managers or those with responsibility for teams

What is it about?
What will I get out of it?

By the end of these courses, you will be able to:
Ø Understand the key drivers in self and team motivation
Ø Use effective feedback to build a focus on performance
Ø Delegate effectively
Build trust in the workplace and with colleagues

This event ends at 12.30 pm, tea and coffee will be provided.

Attending this event you use your networking skills to introduce yourself to the other business professionals attending.

On arrival you will be given the handout document that provides you with the other attendee's details.

Attending any event with GB Networks you can view the other business professionals attending, by signing in to the GB Networks Members Area before you arrive.

This workshop looks at really understanding the needs of your customers, and what makes people different not difficult. It covers how to improve your interaction with customers through understanding your own working style and being able to quickly assess your customer's style so that you can get in step with them, particularly those who act and think differently to us.

Who is it for?
Front line staff, team leaders, managers who have a direct interface with customers either- by telephone, e-mail or face to face.

What is it about?
How to deliver a great service to your customers by understanding their needs and the different types of approaches which are required in dealing with them.

What will I get out of it?
By the end of this course, you will be able to…
Ø Understand customer's basic needs and how they measure if they are being delivered.
Ø Identify the specific needs which customers have and develop a plan to address them
Ø Understand your own working style and back up style
Ø Understand the characteristics of the 4 working styles
Ø Assess a customers working style and use tips and techniques to flex your own style to get in step with them

This event ends at 12.30 pm, tea and coffee will be provided.

There is no right way, nor indeed only one way to influence or negotiate with others. The same approach will not work every time as people and situations are different. People who are good at influencing and negotiating are more successful and even more popular. Other people like to be around them. Some people choose to influence and negotiate through pushing and bullying - IT DOESN'T WORK!

Who Is It Aimed At?
Anyone who needs to influence or negotiate with others, whether on a personal or professional basis. Anyone who feels that they need to be more “persuasive”, or who feels that their current influencing style isn't really working.

What Is It About?
A complete guide to influencing & negotiation. This course focuses on examining how we influence currently and develops our skills to be more successful.

What Will I Get Out Of It?
Delegates will learn
§A deeper understanding of your personal influencing & negotiation style and how to best play to your strengths in different environments and situations.
§ The skills to consistently influencing & negotiate successful outcomes.
§ Increased confidence and enhanced ability to manage conflict.
§ Develop underused styles of influencing in order to create the impact you want.

This event ends at 12.30 pm, tea and coffee are provided.